Having difficulties? Chat with our Support
🧢 SwapLite Support
We aim to respond to all support tickets within 48 hours. Please wait for our reply if further assistance is needed.
If you have already contacted us, please do not submit duplicate requests through other channels, as this may delay your response.
👉 Always check your Spam/Junk folder and whitelist our email address to make sure you receive our reply promptly.
Before contacting support, please check:
• 📘FAQ: https://swaplite.cc/faq• 🌀Get Started: https://swaplite.cc/getstarted
❗️Before submitting a support ticket:
Use English. Machine translation is acceptable. Please explain your issue clearly and provide as much relevant information as possible.
Include the necessary details. Provide your Litecoin login address, transaction ID/hash, and any other information that may help us investigate your issue.
Use only official sources. Before contacting anyone claiming to be support, verify that you are using our official channels. Never share your backup phrase or private keys with anyone.
Official Support Channels:
• Telegram Support: https://telegram.me/swapliteteam
• News: https://telegram.me/swaplitecc
• Community Chat: https://telegram.me/swaplitechat
Use English. Machine translation is acceptable. Please explain your issue clearly and provide as much relevant information as possible.
Include the necessary details. Provide your Litecoin login address, transaction ID/hash, and any other information that may help us investigate your issue.
Use only official sources. Before contacting anyone claiming to be support, verify that you are using our official channels. Never share your backup phrase or private keys with anyone.
Official Support Channels:
• Telegram Support: https://telegram.me/swapliteteam
• News: https://telegram.me/swaplitecc
• Community Chat: https://telegram.me/swaplitechat
Common Inquiries
🔹 Profit Distribution
Returns are dynamic and may vary from day to day.Earnings shown earlier in the day may be partial and can update later. Profits are first credited to your balance and then moved to the withdrawal queue once the amount exceeds $5.00.
SwapLite operates with LTC (Litecoin). USD amounts are shown for reference only and may change as the Litecoin exchange rate fluctuates.
🔹 Payout Timing
Once a payout is queued, the transaction will display an estimated completion time (ETA).Your payout will be processed when the displayed timer expires.
Completed payouts include a transaction hash ID. If your payout shows as completed but the funds have not arrived, contact your wallet provider and provide the transaction details.
For greater stability and control, we recommend using a private Litecoin wallet rather than an exchange wallet.For greater stability, we recommend using a private wallet rather than an exchange wallet.
🔹 Affiliate Rewards Not Credited / Upline Not Set
Referral bonuses are credited once the qualifying deposit has been confirmed.If your partner's upline displays "N/A," contact support and provide both login addresses so we can review the account relationship.
🔹 Website Access Issues
Our official website is: https://SwapLite.ccIf you cannot access the website, try refreshing your connection, switching to another network, or using a trusted VPN if appropriate.
Always verify the domain before entering your login information.
🔹 Backup Phrase Issues
Your backup phrase must be entered exactly as provided, without commas or automatic translation.If the issue continues, submit a reset request and provide your IP address, device information, and any other details requested by support.
Follow the verification instructions provided by the official support team.
Never send your backup phrase, private key, or wallet recovery credentials to support.